Aqua Robur is Seeking a Customer Success Manager

Do you have a technical background and a strong interest in service and problem-solving? Do you enjoy working closely with customers on a variety of tasks? If so, we have an exciting role to offer you!

About the Role 
As a Customer Success Manager, you will ensure that our customers, distributors, and partners have the knowledge and resources they need to fully utilize Aqua Robur’s solutions. You will conduct training sessions on both our analytics tools and the physical installation of hardware, primarily within Sweden but also internationally. You will ensure that training materials are available, accurate, and continuously developed for an optimal user experience.

With your excellent problem-solving skills, you will handle technical support inquiries, which come in via phone and our ticketing system. You possess a high level of product knowledge and perform proactive analyses of data and settings to ensure optimal operation for our customers. We are on a growth journey in the water industry, working both in the Swedish market and internationally. Through innovative technology, we have a vision to be a driving force in the transformation taking place within the water and wastewater industry.

About Aqua Robur 
At Aqua Robur, you will be part of a scale-up company that makes a difference for the environment. As we are a small team, your contribution is crucial, and you will have a significant opportunity to influence both your role and your engagement. We have a very strong ownership structure consisting of the founders, Chalmers Ventures, Almi Invest, Latour Future Solutions, GAEU Ventures, and Länsförsäkringar. At our office in Gothenburg, you will join a friendly and close-knit team with a strong interest in technology.

Is This You? 
You are a communicative, social person with a professional approach due to your daily interactions with our customers. You excel at building relationships, listening to, and identifying customer needs. With your high problem-solving ability and technical understanding, you help customers in a pedagogical manner while also gathering technical input for further development of the company’s solutions. You are analytical, structured, and value high-quality work. You enjoy having multiple points of contact, both internally and externally, and working in a role with a high degree of variety. You thrive on driving improvements and want significant opportunities to influence an exciting growth journey.

Experience

• Minimum of a vocational education in technology, electrical engineering, automation, mechanics, or equivalent work experience
• At least two years of experience in technical support, maintenance technician roles, and/or a Customer Success role
• A valid driver’s license (B)
• Proficiency with computers and systems, experienced user of Microsoft Office
• Fluent in both spoken and written Swedish and English

Preferred Qualifications

• Previous experience in the water or district heating sector
• Experience with both hardware and software
• Workshop technical experience

How to Apply 
For this recruitment, we are collaborating with Jerrie. The application deadline is October 14, and you can find all the information you need on the following link: (Information in Swedish)

Customer Career manager